The Shoreline Art Gallery is proud to present One Planet: An Eco-focused Art Exhibition coming this Spring!
There are two opportunities for students who would like to showcase their talents in the Shoreline Art Gallery and gain the opportunity to work alongside a professional artist!
FOUND ITEMS WORKSHOPS WITH SEATTLE ARTIST CARI SIMSON: Looking for students interested in collaborating with professional artist Cari Simson in a 2 workshops series where they will create a work of art and be featured in the upcoming One Planet exhibition.
ONE PLANET: AN ECO-FOCUSED ART EXHIBITION:A call for student created artwork with eco-friendly themes for exhibition in the One Planet exhibition.
Students may apply to participate for one or both events! However, space is limited so be sure to to respond promptly!
Welcome to Spring Quarter! Today we have two important updates for you.
New Canvas Logins
Due to the ransomware incident that occurred on Monday March 20, 2023, we have implemented some changes regarding your Canvas login.
Starting today, Monday April 3rd at 12:00pm, all students will be required to sign into Canvas using your ctcLink ID and password, instead of your Shoreline Network Account.
Important Spring Quarter Dates
Here are some important date reminders!
To ensure the first few weeks of the quarter go smoothly, check out the important dates listed below.
April 12-14: Late enrollment with instructor and dean permission required (late enrollment permitted only in rare and unusual circumstances)
April 14: Graduation application deadline
April 17: $15 add/drop fee begins, and “W” begins if you drop
May 1: Last day to receive a 50% refund for dropped classes
As we wrap up Women’s History Month, we will take this opportunity to recognize history makers and those still leaving their mark. I encourage all of you to learn more about these activists, innovators, cultural historians, scientists, and social justice warriors. I also encourage you to celebrate the women in your life as we wrap up this month focused on celebrating the greatness of women around the globe.
Melanie Dixon
VP Diversity, Equity & Inclusion
Those Who Made History
Yuri Kochiyama was a Civil rights activist and Nobel Peace Prize candidate and became energized to fight for social justice causes following her detainment in the U.S. Japanese concentration camps during World War II. From teaching Sunday School in her youth to fighting for political prisoners in her old age, Yuri Kochiyama remained humble yet became a fierce defender of human rights. Kochiyama saw the need for solidarity to fight injustices. Her activism spanned struggles for Black empowerment, Puerto Rican independence, and reparations for Japanese American internees. She forged an unlikely friendship with black activist Malcolm X, whose head she cradled in her arms as he died from twenty-one gunshot wounds. Their bond strengthened her dedication to the African American civil rights movement and her fight against U.S. imperialism. Her legacy of fighting for justice and equality lives on. We HONOR Yuri Kochiyamafor being a trailblazer for solidarity and justice. As we continue to engage in educational justice for our students, we can look to her leadership and commitment to humanity to draw strength.
Hedy Lamarr was an Austrian American inventor who pioneered the technology that would one day form the basis for today’s Wi-Fi, GPS, and Bluetooth communication systems. Lamarr’s brillia
nt mind was ignored, and her beauty took center stage when she was discovered by director Max Reinhardt at age 16. Society elevated her beauty, but ignored her inventive genius. Lamarr was not recognized for her numerous inventions until much later in life. Although she died in 2000, Lamarr was inducted into the National Inventors Hall of Fame for the development of her frequency hopping technology in 2014. Such achievement has led Lamarr to be dubbed “the mother of Wi-Fi” and other wireless communications like GPS and Bluetooth. We HONOR Hedy Lamarr for her innovative spirit and hope to channel this spirit as we serve our incredible brilliant students.
Ellen Ochoa was an American astronaut and administrator who was the first Hispanic woman to travel into space (1993). She later served as director of NASA’s Johnson Space Center from 2013-2018. Ochoa studied electrical engineering at Stanford University. She later became a specialist in the development of optical systems, she worked as a research engineer at Sandia National Laboratories and at the Ames Research Center of the National Aeronautics and Space Administration (NASA). She helped create several systems and methods that were awarded patents, which include optical systems for the detection of imperfections in a repeating pattern and for the recognition of objects. We HONOR Ochoa’s undeniable contributions to science and she serves as a model for all women considering a career in STEM fields.
Those Still Making History
Matika Lorraine Wilbur is a member of the Swinomish and Tulalip tribes of the State of Washington where she was raised in a family of commercial fishermen. Matika received her teaching certification and worked in primary education at The Tulalip Heritage High School for 5 years. She is a photographer and artist who created Project 562 with the mission of humanizing and sharing stories of Native American in an honorable way. Wilbur’s work embodies the commitment educational institutions espouse as a core value. She shares “the time of sharing, building cultural bridges, abolish racism, and honoring the legacy that this country is build on is among us. My goal is to represent Native people from every tribe. By exposing the astonishing variety of the Indian presence, we will build cultural bridges, abandon stereotypes, and renew and inspire our national legacy. “We HONOR the work Matika Lorraine Wilbur is doing to tell the untold stories that will inform our existence on this land.
Hinaleimoana Wong-Kalu is a Kanaka Maoli (Native Hawaiian) teacher, cultural practitioner, and community leader. Born in the Nu’uanu District of O’ahu, Kumu Hina was educated at Kamehameha Schools and the University of Hawaii. She was a founding member of Kulia Na Mamo, a community organization established to improve the quality of life for māhū wahine (transgender women) and served for 13 years as the Director of Culture at a Honolulu public charter school dedicated to using native Hawaiian culture, history, and education as tools for developing and empowering the next generation of warrior scholars. Kumu Hina is currently a cultural advisor and leader in many community affairs and civic activities, including Chair of the O’ahu Island Burial Council, which oversees the management of Native Hawaiian burial sites and ancestral remains. In 2014, Hina announced her bid for a position on the board of the Office of Hawaiian Affairs, one of the first transgender candidates to run for statewide political office. We HONOR Hinaleimoana for creating spaces for all people and educating the ignorant about acceptance and the celebration of all identities. We aspire to have this same outlook as we continue to create a culture where our students and employees can be their authentic selves without fear of harm.
Dr. Hadiyah-Nicole Green is a STEM pioneer, leader, humanitarian, and entrepreneur who is introducing the world to the next generation of cancer treatments, cancer charities, and affordable healthcare. She is one if the nations leading medical physicists and one of the first African American Women to earn a Ph.D. in Physics. Dr. Green is responsible for developing a revolutionary
On March 20, 2023, Shoreline Community College experienced a ransomware incident which has caused a network outage across campus. We have been working diligently to restore services including access to the course schedule, registration, and your Canvas accounts. For many returning students, the newly createdShoreline Support site should provide all the tools necessary to be ready to start your spring quarter. However, if you are a new student to Shoreline some of the access network points may be different.
To support all Shoreline students through the start of Spring quarter the College has made a decision to slightly alter the first date of formal instruction. For most students, the following dates apply to your spring quarter.
First day of the spring quarter – April 3, 2023 (this has not changed).
First day of formal instruction for spring quarter – April 10, 2023.
To explain further what this means,please take a couple of minutes to watch the video that best pertains to you. The three categories are:
Returning Students: If you have taken a class at Shoreline prior to the spring quarter, this video is for you.
The Shoreline Art Gallery is proud to present One Planet: An Eco-focused Art Exhibition coming this Spring!
There are two opportunities for students who would like to showcase their talents in the Shoreline Art Gallery and gain the opportunity to work alongside a professional artist!
FOUND ITEMS WORKSHOPS WITH SEATTLE ARTIST CARI SIMSON: Looking for students interested in collaborating with professional artist Cari Simson in a 2 workshops series where they will create a work of art and be featured in the upcoming One Planet exhibition.
ONE PLANET: AN ECO-FOCUSED ART EXHIBITION:A call for student created artwork with eco-friendly themes for exhibition in the One Planet exhibition.
Students may apply to participate for one or both events! However, space is limited so be sure to to respond promptly!
First of all, we want to say a huge congratulations to the graduates of our Nursing Program. Yesterday we graduated the largest class ever, with forty new nurses proudly walking across the stage!
Wi-Fi Hotspots
In other news, we have deployed Wi-Fi hotspots throughout campus and are working to make them as effective as possible. We hope to have a map showing their locations around campus early next week.
Cybersecurity Practices
We have received several questions about best practices for general cybersecurity. Here are a few recommendations to consider:
Remember to stay vigilant against suspicious communications. If you receive an email, textor phone call from a sender you do not recognize, do not respond, open the messageor download attachments. Only click on links or attachments from emails you trust. If you think you have received a suspicious communication, please reach out to your instructor so that Technology Support Services may assistyou.
Always use strong passwords. Strong passwords typically include a combination of letters, numbers, and symbols. Don’trepeat or use the same passwords across accounts.
It is always advisable to regularly review and monitor your accounts. If you notice any unusual activity, it is recommended that you contact that account institution immediately.
Parking
Due to our ongoing system outage, our parking pass distribution has been delayed. Students will not be required to display a parking pass until April 17, 2023.
(Shoreline, Wash., March 23, 2023) – Shoreline Community College (Shoreline)
On March 20, 2023, Shoreline Community College (Shoreline) experienced a ransomware incident that is temporarily impacting certain on-campus operations. Immediately upon detecting the incident, Shoreline’s IT team took steps to contain the incident, and engaged industry leading third-party cybersecurity experts to help the investigation and restoration processes. We have also notified local and federal authorities. Our Administrators, Faculty, and Staff are working proactively with campus partners to continue supporting our students, staff, and members of our community.
Unfortunately, this incident has caused a disruption to several on-campus services. Therefore, we have transitioned the majority of our operations to remote work until further notice. Please note our campus remains open for those who need it. Safety & Security, along with the Parent Child Center, and Facilities will continue to operate as usual.
Our teams, in partnership with third-party cybersecurity experts, are working to restore impacted systems as quickly and as safely as possible. We deeply regret the inconvenience this has caused our Shoreline community, and we continue to work diligently to resolve this issue. We are committed to a culture of transparency and honesty in the Shoreline community, and will continue to provide additional updates as appropriate.
Thank you for your patience as we continue to navigate through this access outage. You will find a comprehensive list of helpful FAQS at the end of this post. These FAQs will also be available via e-mail, and we are working to post them on the Student Support site as well. We will be continuing to update this list as more items arise, including the addition of the questions gathered from today’s Zoom forum.
In addition to the FAQS we also have an important update from Technology Support Services (TSS) which is listed below.
On Campus Printing
We have enabled all Ricoh printers on-campus to print from and scan to a USB/Flash drive. Here are some helpful instructions to assist you.
Printing from a USB/Flash Drive:
Ensure document/file is saved on the flash drive.
Insert flash drive on the left side of the printer control panel.
Press “PRINTER” button or Printer icon.
Press “PRINT FROM MEMORY STORAGE DEVICE”\
Press “MEM.DEVICE” icon
SELECT FILES you need to print from flash drive
Press “START PRINTING”
Scroll down (if necessary) by pressing or
Wait until printing is done
Press “UP ONE LEVEL” button before unplugging flash drive.
Scanning to a Flash Drive/USB
Insert flash drive on the left side of the printer control panel.
Press “SCANNER” button or Scanner icon
Press “STORE FILE”
Press “STORE TO MEMORY DEVICE”
Press “OK”
Press “START” button
When you see “WRITING COMPLETE…” message, press “EXIT”
When done, press “RESET” button
Remove Flash Drive.
Thank you!
Cat Chiappa
Executive Director of Strategic Communications and Marketing
support@shoreline.edu
Access Outage FAQs
General Info
Question
Answer
Is Shoreline the only Community or Technical College impacted?
Some sister colleges have been impacted in the past, and this is a nationwide issue that other institutions have experienced previously.
At this time, we are not aware of any current issues at other institutions.
Is there a way to find out how it happened?
We are currently working with external agencies and are in the process of analyzing our systems to identify the source and the total extent of impact.
Do we have a timeline?
We are currently investigating and assessing. We cannot provide an estimated timeline.
How long has it taken for other colleges to go back online?
It depends on the college and their situation, so we are not able to provide a timeline to be back online.
Without sharing sensitive information – has the college been contacted and do we know what the people who orchestrated the attack want?
We are working with local and outside authorities and are not able to address that at this time.
Is the College open? What services are currently available? How do I contact them?
The college is still open. Services are available both in-person and remotely. Here is a list of contact information for various offices.
Where can I find information?
The Shoreline Support Center, support.shoreline.edu , has resource information and links, including:
Student, faculty, and staff email is still available. Students can access their email by going to Gmail and signing in with your @go.shoreline.edu address.
No, ctcLink is a cloud-based solution that is housed by the State Board.
If you are off the campus network, you can access it.
Laptops and Security
Question
Answer
Do we have any assurance that our laptops are safe? I am concerned about logging in from my work computer on my home wi-fi as this could expose the home network.
Most laptops use Intune which is a cloud-based management service, and as such they do not currently appear to be affected.
Did student/ staff information get compromised? Our Workforce grant requires that we work with DSHS in case of a breach.
We are currently working with several external agencies to identify what has been potentially accessed. We will continue to provide updates as we have more information.
We will comply with any legal notification obligations in connection with the incident.
Should we avoid using VPN (virtual private network)?
VPN is unavailable at this time.
I am unable to get authentication from home – am I doing something wrong
This should work, but you can try clearing your cache in your web browser.
Is signing into Canvas at shoreline.instructure.com safe for home laptops?
Yes, it is safe; it is completely cloud-based and separate from our network.
There was an announcement that a security patch is available for Windows 365. Should we be making that update on our laptops?
Yes, it is always best practice to update security whenever you are prompted to do so.
I noticed that QR codes that had direct links to pages on our website were still working. Are those safe to continue using?
If you have concerns about any QR codes on campus do not scan them.
When can we expect to hear to what extent students’ and employees’ sensitive data (SSNs, etc.) is compromised?
Currently, we are undergoing analysis to determine what the entire impact is to the college and campus community.
Once we know more, appropriate notifications will be sent out as appropriate.
I logged into Canvas and ctcLink and email over the weekend (both days) and early enough this morning that I discovered www.shoreline.edu unavailable (that 404-error message) via a very secure computer on my home network.
We do not believe there are additional malware risks from accessing campus platforms.
“How short is the quickest return from ransomware for any of the ctcLink colleges? How long the longest?”
We are not able to project this at this time.
We work with DSHS and have been told SharePoint isn’t secure enough for them. Do you have any suggestions for us?
We will reach out to them and follow-up.
Do people need to be worried about what they are clicking on? Will it exacerbate things or make them worse?
Regardless of the situation, people should always be aware and ensure things are coming from a known or legitimate source.
How do you know if a link is legitimate?
When testing the legitimacy of links, you can look at who the sender is.
Make sure the name matches up with the e-mail, and that it is something you are expecting
If you’re using Outlook or Microsoft resources, whenever you click on a link in an outlook e-mail is does a check on the URL before you route over to that
Be very cautious.
Student Info (Finals, Classes, Technology Access)
Question
Answer
General Questions
I am a new student. How does this impact me?
New students do not currently have access to create their network accounts if they do not have one already.
This means that students will not be able to login into Canvas or their student e-mail.
This is a priority for the college, and we are currently working to resolve this issue.
How do I know what systems I CAN access?
We have started an article with direct links to software for staff and students.
Shoreline Support Center Zoom Room: Monday-Friday 9am-1pm and 2-4:30pm. Available staff can answer a variety of questions related to enrollment, tuition, technology access, etc. You can find the room at: support.shoreline.edu > student tab >bottom of the page. Departments also are available by email.
Do we know if this will last into spring quarter?
It is not yet known how long this outage will last. Most college resources are available remotely during this time.
Are the students in the residence hall impacted?
Students in residential halls have a separate wireless system and shouldn’t be impacted technologically.
Finals
Are we expecting that this will continue through finals?
We have no present ETA for resolution at this time, but we would expect that to be the case.
Are my finals/classes moving to remote?
In-person finals will continue as planned whenever possible, and further updates about upcoming classes will be sent out as available. Students should connect to their faculty members through Canvas. Faculty should connect with their dean if they are unsure about the appropriate status.
Class Info
Are lab classrooms on the network?
Computers here on campus are affected and it is not possible to sign on to machines right now.
If you are accessing a cloud-based software, you can do so remotely
Can I register for classes through ctcLink?
Yes, you can. You can view AND register for courses in ctcLink.
Where can I check my grades?
You can view your grades in ctcLink after Wednesday, March 29.
Why are my classes not showing up in Starfish or ctcLink?
Students may experience a delay in their new courses being updated in Starfish and ctcLink.
Student Resources
How does this impact students who receive accommodation from Student Accessibility Services?
Students should not experience a disruption in the support they receive from SAS. SAS is available remotely and has limited in-person presence.
To contact a staff member, e-mail sas@shoreline.edu or call 206-546-4545.
Are Counseling Services still available?
Counseling Services are available remotely. To schedule an appointment with a counselor, call 206-546-5494 and leave a message.
Additional resources that are available include:
King County Crisis Line: 1-866-427-4747
Snohomish County Crisis Line: 800-584-3578
National Suicide Prevention Line (talk or text): 988
Are Enrollment Services still available?
Enrollment Services is available for in-person and virtual support for the following:
Yes, limited printing is available in the library. You need to bring a USB (thumb) drive with you to plug into the printer in order to be able to print.
Is the Testing Center still open?
The testing center is open for both in-person and online support.
Financial Aid and Student Payment
Question
Answer
Has the student payment processing problem been resolved for new students registering? Continuing Ed students can register via Campus CE, but still not pay.
There was a broken link they are working to fix, which does not appear related to this issue. We hope to have more information soon.
Can students pay tuition/fees at the Shoreline Support Center?
They will need to pay through ctcLink, which is linked via the Shoreline Support Center.If this process does not work, then see the next comment about pay by phone.
How can I pay for my tuition?
You can pay for your tuition with a Visa or Mastercard by contacting the Cashiers Office at 206-546-7850 and leaving a voicemail for callback or e-mailing accountsreceivable@shoreline.edu.
Will I be dropped from my classes for non-payment?
The college will delay the drop-for-nonpayment process for students this spring classes due to these access concerns. Students are strongly encouraged to make a payment for their tuition as soon as possible to avoid being dropped from their classes in the future.
How will this impact scholarships from the Foundation?
Scholarships should still be disbursed on schedule. For more information about this, e-mail foundation@shoreline.edu.
Can I (still) set up a payment plan?
Yes, you can set up a payment plan via ctcLink; follow these instructions.
Faculty/Staff Information
General Info
Can you please tell us again how to contact students by e-mail?
You can contact students directly through Canvas or message them directly through CtcLink
Is there a workaround for us to let students into Canvas courses, even if they cannot activate their Shoreline Network accounts?
We are currently working on this issue.
Spring Quarter
Do we know if this will last into spring quarter?
Currently, we do not have enough information to make a clear determination on this.
This week we are holding schedule adjustment meetings and hope to have more information soon to see what is possible if need be. What we do know is that
Most in-person classes can run
Online classes will run
We are looking into what options we can run for hybrid classes.
Can we link the Spring schedule on the support.shoreline.edu site linking wa070.ctclink.us there directly?
The Web team can link whatever support articles are needed to support the college.
Clarification question: I understand that students can still enroll via ctcLink—-but will students who register for a spring class *now* via ctcLink show up in spring Canvas shells?
If they were previously registered, they will show up.
If they just applied today and registered for a class, they will not automatically show up because our software does that, and we are working to come up with a solution.
Finals and Final Grades
Are we expecting that this will continue through finals?
We have no present ETA for resolution, but we would expect that to be the case.
We have loaner computers that we use for testing. If we use a hotspot, can we download exams and use those computers? We don’t need wi-fi access during the exam.
IPads should be fine to hotspot for exam download.
Students who are normally using on-campus lab computers (i.e., in the VCT lab) due to not having computer access at home, will need to finish projects next quarter, as lab computers and software require online and server licensing.
It is likely students/faculty will have to push those projects out until these issues are resolved.
International Education
Question
Answer
Should we assume ISM will be down as long as this issue persists?
Yes
System Access for Admin and Faculty
Question
Answer
Does this affect Report Server and Formstack?
Access is currently down for Report Server. CtcLink queries are working, so contact Institutional Reseach for help @ cpastore@shoreline.edu .
Formstack: Some data and forms can be filled out, but it won’t feed into our local system at this time.
Our AIM (Accessible Information Management) syncs with the servers, is that daily update suspended? AIM is web based and we have accommodated testers we manage through AIM including downloading, updating, and editing testing related work.
Any updates coming from on campus systems are suspended
However, most of the data should already be there for what people are registered for regarding the current week
More information is needed on what this will mean for new classes.
There are several Important financial reports due soon, e.g., IPEDS Finance Survey, 2022 HERF Annual report that need work to complete. Possible extensions?
Stay tuned for more info on this. We will work together to contact the necessary partners and take whatever measures we need to.
Will Flywire be impacted?
Flywire is a cloud-based application so access should not be impacted
Several areas need access to the shared drive and remote desktop in order to avoid significantly impacting work. Do we have any idea when access might be restored to certain items like this?
Currently there is no estimated time for service restoration
Within your unit you could start a SharePoint folder and pull files from e-mail to help recreate some files
Be careful if you go this route though, because if you do this without working with TSS you may have some access issues in the future
Can we access 25live? If so, Q for Jenifer A: can a report be pulled to notify all Faculty teaching a final in a lab (1300s, 1401) this week that they need to move finals online?
Yes, it is available
Yes, Faculty are aware that alternate arrangement needs to be made.
Do we have access to tape (right word?) backups from Friday or before if we need mission-critical data? (Specifically thinking about the shared drive)
We are working with backup providers to verify access to and integrity of backup data. Shoreline has not used tape backups for quite a few years.
Human Resources
Question
Answer
Will this affect hiring committees/NEOGOV?
Hiring will not be affected. People should plan to attend all meetings and interviews online this week
To what extent will this affect payroll processing, if any?
Currently, we have payroll almost done and do not anticipate anything impacting that today.
Payroll is largely out of the scope of what was impacted.
Will this mean that we will need to work when we are off contract? Can the union speak to this?
We have reached out to both unions and will be working with faculty and classified unions on anything that deviates from regular practices to help people in the transition.
Anything outside of normal requirements we will be working with the unions on.
Should staff be working remotely until this is resolved?
It depends on the staff and their needs.
Campus is NOT closed, just moved to remote services where we cannot provide them in person on campus
Nothing is wrong with campus other than that we can’t access our normal systems.
PCC continues to be open- childcare does not require an online service to provide
Security will remain working onsite
Instructional lab techs can do work in person.
If you can do your work here, or some of your work here, you can be onsite
